Store Policy
Customer Care
At Kestrion, great customer care isn't an afterthought — it's part of the experience. Whether you have a question before you buy, need an update on your order, or something isn't quite right, our team is here to help every step of the way. We believe shopping should feel simple and worry-free, and that starts with knowing you can always reach a real person when you need one.
You can reach us anytime at profthiagofigueiredo@gmail.com, and we aim to respond within 1 business day. From order questions to shipping updates, refunds, or replacements for damaged or incorrect items, we're committed to making things right. Check out our Shipping Policy and Return & Exchange Policy pages for more details, and don't hesitate to reach out — we're always happy to help.
Privacy & Safety
At Kestrion, protecting your personal information is something we take seriously. This policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. We collect information such as your name, email, shipping address, and payment details when you place an order, as well as basic browsing data to help us improve your shopping experience.
We use Stripe, a trusted third-party payment processor, to securely handle your payment information — we do not store your card details ourselves. We do not sell your personal information to third parties. After a successful purchase, we may contact you with order confirmations and shipping updates. If you have any questions about your data or would like to request its deletion, contact us at profthiagofigueiredo@gmail.com.
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments